Frequently Asked Questions
Everything you need to know about delivery, payments, orders, refunds, and Fresh Mart UAE services.
Shipping & Delivery Questions
Do you deliver across all Emirates?
Yes. We deliver across all 7 Emirates in the UAE. Same-day delivery is available in Dubai, while other Emirates usually receive next-day delivery.
What are your delivery timings?
Deliveries are available daily between 9:00 AM and 10:00 PM, including weekends and most public holidays.
Is there a minimum order amount?
Minimum order values may vary depending on your location and delivery slot. Any minimum amount will be clearly shown during checkout.
Managing Your Orders
Can I modify my order after placing it?
Yes. Contact our support team as quickly as possible via WhatsApp or phone. Changes can usually be made before your order is packed or dispatched.
How can I track my delivery?
Once your order is confirmed, our team will share delivery updates through WhatsApp, SMS, or phone call.
Can I cancel my order?
Orders can be cancelled before dispatch. Once the order is out for delivery, cancellation may not be possible.
Billing & Payment Information
Which payment methods do you accept?
We accept major debit/credit cards, bank transfer, Apple Pay, Google Pay, and cash on delivery in selected areas.
Is online payment secure?
Absolutely. All transactions are processed using secure encrypted payment gateways to protect your data.
Returns & Refund Policy
What if I receive damaged or incorrect items?
Contact us immediately with your order number and photos. We will arrange a replacement or refund as quickly as possible.
How long do refunds take?
Refunds are usually processed within 24–48 hours depending on your payment method.
Freshness & Product Questions
Are your fruits and vegetables fresh daily?
Yes. Our produce is sourced and stocked daily to ensure maximum freshness and quality for every order.
Do you supply restaurants and businesses?
Yes. We provide wholesale and bulk supply solutions for restaurants, cafes, offices, hotels, and retailers.
Your Account & Support
Do I need an account to place an order?
No. Guest checkout is available, but creating an account allows you to track orders faster and save delivery details.
How do I contact support?
You can reach us through WhatsApp, phone, or email using the Contact Us page. Our support team responds quickly.