Yes. We deliver across all 7 Emirates in the UAE. Same-day delivery is available in Dubai, while other Emirates usually receive next-day delivery.
FreshMart UAE Help Center
Answers, before you ask.
Delivery, payments, orders, refunds and how we keep produce fresh. Search below or pick a topic.
Helpful answers for a smoother grocery shopping experience
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Browse the most common questions or search by keyword. Select a question to read the answer.
Delivery
Delivery areas, timings and minimum orders.
Deliveries are available daily between 9:00 AM and 10:00 PM, including weekends and most public holidays.
Minimum order values may vary depending on your location and delivery slot. Any minimum amount will be clearly shown during checkout.
Orders
Managing, tracking and cancelling your orders.
Yes. Contact our support team as quickly as possible via WhatsApp or phone. Changes can usually be made before your order is packed or dispatched.
Once your order is confirmed, our team will share delivery updates through WhatsApp, SMS, or phone call.
Orders can be cancelled before dispatch. Once the order is out for delivery, cancellation may not be possible.
Payments
Accepted payment methods and online security.
We accept major debit and credit cards, bank transfer, Apple Pay, Google Pay, and cash on delivery in selected areas.
Yes. All transactions are processed through secure, encrypted payment gateways to protect your data.
Returns and refunds
Help with damaged, incorrect or unsatisfactory items.
Contact us immediately with your order number and photos. We will arrange a replacement or refund as quickly as possible.
Refunds are usually processed within 24 to 48 hours, depending on your payment method.
Products
Freshness, quality and business supply.
Yes. Our produce is sourced and stocked daily to ensure maximum freshness and quality for every order.
Yes. We provide wholesale and bulk supply for restaurants, cafes, offices, hotels, and retailers.
Account and support
Guest checkout, accounts and customer assistance.
No. Guest checkout is available, but creating an account lets you track orders faster and save your delivery details.
You can reach us through WhatsApp, phone, or email using the Contact Us page. Our support team responds quickly.
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Still need a hand?
Our team is here seven days a week for deliveries, orders, refunds and business enquiries.