Questions? Talk to a person.
Order updates, feedback or bulk enquiries — our team answers seven days a week, and WhatsApp replies usually take just minutes.
Pick the quickest way to reach us
General questions
Products, delivery areas and anything else. We reply within 2 to 4 hours.
[email protected]Support hours
Dubai time (GMT+4), seven days a week.
- Monday – Friday9:00 AM – 10:00 PM
- Saturday10:00 AM – 9:00 PM
- Sunday10:00 AM – 8:00 PM
- Public holidays10:00 AM – 6:00 PM
The live “open” status does not account for public-holiday hours.
How fast we get back to you
What to expect once you message us.
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WhatsApp & phoneAnswered within minutes during support hours.
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EmailA reply within 2 to 4 hours on business days.
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Order issuesHandled first and resolved the same day.
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Refunds & replacementsProcessed within 24 hours, no questions asked.
Tell us what you need
Fill in the form and it opens WhatsApp with your message ready to send — no waiting, no extra apps.
- Replies usually within minutes
- Add your order number to speed things up
- Photos can be sent in the chat
Our operations hub in Dubai
Every order is hygienically packed here and delivered to your door.
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AddressWarehouse 12, Ras Al Khor Industrial 2, Dubai, United Arab Emirates
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Delivery coverageAll 7 emirates — same day in Dubai, next day elsewhere.
This is an operations hub, not a shop open for walk-in visitors. Please order online or message us first.
Common questions
How fast is delivery?
We deliver across all 7 emirates — same day in Dubai and next day in other emirates.
How can I pay?
You can pay by card or choose cash on delivery at checkout.
What if something isn't fresh?
Message us and we will arrange a free replacement. Refunds and replacements are processed within 24 hours.
How do I track, change or cancel an order?
Message us on WhatsApp with your order number, or email our order support team. Order issues are handled first.
Can I visit the warehouse?
Our warehouse is an operations hub and is not open for walk-in shopping. Please order online or message us first.
Do you take bulk or business orders?
Yes. Restaurants, cafes and businesses can contact our wholesale team by email for bulk orders and partnerships.
Fresh groceries, delivered fast.
Fruits, vegetables, seafood, imported foods and daily essentials, hygienically packed and delivered across the UAE.