Effective Date: May 1, 2026
Welcome to Fresh Mart UAE. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern your use of the website and services provided by Fresh Mart UAE. By placing an order through our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
2. Products and Services
Fresh Mart UAE offers grocery products, fresh produce, household essentials, beverages, frozen items, and other consumer goods for online purchase and delivery across selected areas in the United Arab Emirates.
All products displayed on the website are subject to availability. We reserve the right to discontinue or modify products without prior notice.
3. Pricing and Payment
- All prices displayed on the website are in AED (United Arab Emirates Dirham).
- Prices are inclusive of applicable VAT unless otherwise stated.
- We reserve the right to change prices at any time without prior notice.
- Payments can be made using approved online payment methods available on the website.
- Orders will only be processed upon successful payment confirmation.
4. Order Acceptance and Cancellation
- Once you place an order, you will receive an order confirmation email or message.
- Fresh Mart UAE reserves the right to refuse or cancel any order due to:
- Product unavailability
- Payment issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- If your order is cancelled after payment has been made, the refund will be processed according to our Refund Policy.
5. Delivery Policy
- Delivery timings are estimates and may vary depending on location, traffic, weather conditions, and product availability.
- Customers are responsible for providing accurate delivery information.
- If delivery cannot be completed due to incorrect address details or customer unavailability, additional delivery charges may apply.
6. Returns and Refunds
- Perishable goods such as fresh fruits, vegetables, dairy, meat, seafood, and frozen products are generally non-returnable unless delivered damaged or spoiled.
- Customers must report damaged, missing, or incorrect items within 24 hours of delivery.
- Approved refunds will be processed to the original payment method within a reasonable period.
7. User Responsibilities
By using this website, you agree:
- Not to misuse the website or engage in fraudulent activities.
- Not to attempt unauthorized access to the website or its systems.
- To provide accurate and complete information during registration and checkout.
8. Intellectual Property
All website content, including logos, text, graphics, images, product descriptions, and website design, is the property of Fresh Mart UAE and protected under applicable copyright and trademark laws. Unauthorized use or reproduction is prohibited.
9. Limitation of Liability
Fresh Mart UAE shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use of the website or products.
- Delays or interruptions caused by circumstances beyond our control.
- Temporary website unavailability due to maintenance or technical issues.
10. Privacy Policy
Your use of the website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in the Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites for informational purposes. Fresh Mart UAE is not responsible for the content, policies, or practices of external websites.
12. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
13. Changes to Terms and Conditions
Fresh Mart UAE reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.