Effective Date: May 1, 2026
At Fresh Mart UAE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Payment details (processed securely through third-party payment providers)
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Communicate regarding orders and support requests
- Improve website functionality and customer experience
- Send promotions, offers, and updates (only if you opt in)
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Cookies and Tracking Technologies
Fresh Mart UAE may use cookies and similar tracking technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You may disable cookies through your browser settings, though some website features may not function properly.
4. Payment Security
We do not store your full payment card details on our servers. Payments are processed securely through trusted third-party payment gateways using industry-standard encryption and security protocols.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
- Delivery partners
- Payment processors
- IT and website service providers
- Government or legal authorities when required by law
All third parties are expected to maintain the confidentiality and security of your information.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders and provide services
- Meet legal and accounting requirements
- Resolve disputes and enforce agreements
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us through our website.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed as completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Fresh Mart UAE does not knowingly collect personal information from individuals under the age of 18 without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.